Questions
Fair questions, straight answers
Which hardware is supported?
Anything that exports through HX Edit or HX Native: Helix Floor, LT,
Rack, HX Stomp, HX Stomp XL, HX Effects, and POD Go. One platform, done
properly — other modelers may follow.
Will you tell me my tone is bad?
No. Taste is yours. We report what is physically wrong or
inconsistent — filters above your lowest note, dead snapshots, unbalanced
parallel paths, one amp knob wildly out of line with its siblings. What
the preset should sound like remains your call.
Do you fix the presets, or just tell me what's wrong?
Both, in the $39. Where a fix has one correct answer regardless of
guitar, amp or taste — a filter removing real notes, a cab blocking
frequencies no speaker produces — we apply it and send corrected files
alongside your untouched originals, every change listed with its reason.
Anything that's a judgment call we leave to you, with a specific value
to try.
How were the rules made?
Every rule was validated by ear on real rigs before it was allowed to
flag anything — including several rounds where the "obvious" fix was
wrong and the ears won. Rules that can't be verified from the file and
the physics don't ship.
What about presets I bought?
If they're DRM-protected marketplace files, nobody can read them —
including us. But the copies on your device aren't: export them from
HX Edit and the export is auditable. That's your own saved state, which
is exactly what you play through.
Is it safe to load the corrected files on my Helix?
Yes, with the same habit you'd use for any preset: back up in HX Edit
first. Your untouched originals come back in the same delivery, and every
change we made is listed with its reason, so you can undo any one of
them by hand or just reload the original.
What if I disagree with a finding?
Then your ears win. Findings marked Review are often
deliberate choices, and even a Fault comes with the
physics behind it so you can judge it yourself. Reply to the report email
and we'll talk it through.
How fast is 48 hours, really?
48 hours from when both your payment and your files arrive, and
usually sooner. Every report is read by a person before it goes out, so
a wrong finding never reaches you. If we ever run past 14 days, you can
have a full refund.
Does it work with 4-cable-method rigs, FRFR, or my own IRs?
Yes. The report reads whatever your preset contains: amp and cab
blocks, loaded IRs, send/return loops. For IRs, send a screenshot of your
IR list with your presets, because a preset only knows an IR by its slot
number, and we can catch a patch playing through the wrong speaker.
What do you do with my files?
Read them, write your report, delete them. They're never shared,
never used as marketing material with identifying details, never kept.